Very concerning

I'm a bit late picking up on this Age Concern advert. It points out that old people can miss their meals while in hospital because their food trays are placed out of reach by staff, leading to malnourishment, and suggests using red trays to alert them to those patients that need help. Am I alone in thinking that another solution would be to ensure at the outset that you employ people who have a passing interest in doing their job? Quite frankly I think Age Concern are being a bit too charitable.